I came home to a crashed MacBook Monday and rebooted to ominous clicking sounds and a flashing question mark - smelled like hard drive trouble. A bit of troubleshooting and a quick visit to the Apple store later, and I was shopping for a new hard drive and crossing my fingers that Time Machine saved my data and unpublished photos from Colorado.
The hard drive was a total loss; neither I or Apple could see it when booting from another location, and the clicks hinted that something mechanical broke after two years. Apple did well on several counts: their troubleshooting article was easy to find and follow, I was able to get the last tech support slot the same evening, and the guy at the Genius Bar was honest enough to tell me that for the $250 they’d charge to replace the 80GB drive, I could pay half and install a bigger one myself.
They missed on one small thing, and one very big one: their reservation form still doesn’t work in Firefox, and there’s a nasty, unadvertised limitation on Aperture and Time Machine that meant many of my recent photos were lost!