Matthew Botos

A growing trend in submitting support tickets is to redirect you to an existing answer using text analysis, search, and recommendations. Most of these systems miss the mark, but I have to again say how happy I am with my hosting company, A2 Hosting, for providing a suggestion that was spot on, and revealed they already had a solution for my problem. Instead of another question to answer, their helpdesk actually got a compliment in their inbox instead!